Bank Holiday Deadlines - Good Friday and Easter 2016

Dear Agency Worker,

Bank Holiday Deadlines – GOOD FRIDAY AND EASTER 2016

Please take note of the following to ensure prompt payment during the upcoming Good Friday and Easter 2016 bank holiday periods. Please make sure that your timesheets arrive at the Head Office by post (92-96 Lind Road, Sutton, SM1 4PL) or email ( as follows: 


Please also note the following regarding the deadline for w/e 27/03/16:

1. Timesheets submission – end of Tax year 2015/2016, weekending 27/03/2016 (shifts including Sunday 27 March 2016).
*Weekending 27/03/2016 is the last week of the Tax Year 2015/2016 so please ensure you submit all timesheets up to Sunday 27 March 2016 into us well before 09:30am Monday 28 March 2016 deadline (this may reduce the amount of tax you pay at the beginning of the new tax year 2016/17). If you are working for the whole of the previous week, please
send in your timesheets as you complete shifts rather than trying to send them all on the Monday morning following that week’s work. Due to the tight timescales Payroll will be processing timesheets as they come in, to ensure we can pay you
promptly on Friday 1 April 2016.

2. Payroll – Telephone calls
In order to ensure we can pay you promptly, we need to notify you that we will not be taking Payroll calls on Tuesday 29 March 2016. Lines will re-open at 9am on Thursday 31 March 2016.

Thank you and Best Regards
A24 Group Payroll Team




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Bank Holiday Deadlines

1 December 2015

Dear Agency Worker

Re: Bank Holiday Deadlines - CHRISTMAS 2015 / NEW YEAR 2016

Please take note of the following to ensure prompt payment during the 2015/2016 bank holiday periods.

Please make sure that your timesheets arrive at Head Office by post, hand delivered                (92-96 Lind Road, Sutton, SM1 4PL), or email ( as follows:

Please also note the following regarding the above deadlines:

1. *Shifts worked up to Weekending 03/01/2016

Please try to get as many of your timesheets in to us as soon as possible and well before the deadline for this week  i.e.- please send in timesheets as soon as you have worked a shift for this weekending and please do not hold onto them, even if this results in submitting several timesheets  for this particular week. Due to the tight timescales and Bank Holiday backlogs payroll will be  processing timesheets as soon as they come in to ensure we can pay you promptly  (on Friday 08 January 2016) for the work completed in the previous week.

2. Payroll queries - Phone line opening hours

In order to ensure we can pay you promptly over this period we need to notify you that we will be operating reduced hours with regards to our payroll phone lines for payroll queries, as follows: 

Please note: Our payroll telephone lines are not usually open on Wednesdays. Thank you for all  of your hard work this year. Merry Christmas and Happy New Year! Best Regards, A24 Group  Payroll Team


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Staffshift Mobile

We understand how busy our Candidates schedules can be and now have an app for all the hard-working Candidates which can be updated easily. The major feature of this app is ‘Easy to use’. It allows our candidates to indicate their availability for shifts for up to 7 days in advance which are split into the standard Early, Late and Night availability within the calendar.

Our candidates are able to see when they are booked and easily see what additional shifts they may be available for. Scheduling can take a lot of your time and energy. Fortunately, there’s a better way, download Staffshift Mobile now! 

As a Healthcare Professional, you have many responsibilities, let our Staffshift Mobile application allow you to manage your diary more proactively.

When we are co-ordinating shift requirements with our clients it requires the utmost efficiency and timely feedback to our Clients. With our Candidates having a simple mobile application to ensure their availability is always current ensures that we will have the benefit of being able to fill shifts quickly.

  • Shift Planning of your availability for work which will enable the A24 Group to see your availability and call you for shifts according to your indicated preferences. The calendar will allow you to update for up to 7 days in advance.
  • Accessible, Staffshift Mobile is at your fingertips, log in and update your availability on the go which is an immediate update to the A24 Group.
  • Fast, friendly, helpful support from our offices, we are available 365/24/7.
  • Accommodate a variety of Staff, if you are a Locum, AHP, Nurse or a Caregiver this simple app will work for you.
  • System requirements, you will need iOS 7 or later and for Android you will need Android 4 or above in order for Staffshift Mobile to be supported by your mobile device. 
  • Cost of the Staffshift Mobile application is FREE!

For Android you can Download the app now from your Google Play Store
For iOS you can Download the app now from your App Store

We are automatically sending invites for registration to Staffshift for A24 Group candidates in the next week, once you have registered your details you will be able to download Staffshift Mobile, log in with your Staffshift log in details and immediately begin to update your availability for work.

If you would like the invitation to join Staffshift sooner, you can inform your consultant and they will arrange for the invitation to be sent to you within 24 hours.

If you are not currently working with the A24 Group, this is another advantage for you to join our Agency now, with one registration you will be eligible for work with the 5 Agencies under the A24 Group.

Register now to take advantage of great work opportunities.


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Guidance for staff intending to travel to, or returning from, Ebola affected countries

The on-going outbreak of Ebola in West Africa, primarily affecting Guinea, Liberia and Sierra Leone has been declared a Public Health Emergency of International Concern by the World Health Organization. This is the largest outbreak of this disease to ever happen. 

Ebola is a severe and life threatening viral disease caused by the Ebola virus. The onset of illness is sudden, with fever, headache, joint and muscle pain, sore throat and intense weakness. This is then followed by diarrhea, vomiting, rash, impaired kidney and liver function and stomach pain. Some patients may develop a rash, red eyes, hiccups, internal and external bleeding.

Ebola hemorrhagic fever is fatal in between 50 to 90% of all clinically ill cases. Ebola is spread through direct contact with blood and body fluids from infected people. The incubation period ranges from 2 to 21 days. Anyone who has close contact with a person infected with the virus, or someone who handles samples from patients are at risk. This includes hospital staff, family members and laboratory workers, all of whom are at risk if they do not use appropriate protective equipment / barrier nursing techniques. These precautions include wearing protective gowns, gloves, and masks, in addition to wearing eye protection (e.g. eye goggles) or a face shield.

The government advises against all but essential travel to Liberia, Sierra Leone and Guinea except for those involved in the direct response to the Ebola outbreak. It remains unlikely but not impossible that travellers infected in one of the affected countries could arrive in the UK while incubating the disease and develop symptoms after their return. Although the likelihood of imported cases is very low, travellers returning to the UK from the affected areas, particularly those who have been involved in health care overseas, need to remain vigilant.

For staff who are planning to visit Ebola affected countries:

The agency requests that staff follow FCO advice and do not place themselves at risk of infection. The agency recognises that some staff may have family in one of the affected countries but it does not consider essential travel to include, for example, visiting family at Christmas. If staff choose not to follow the FCO advice and travel to one of the affected countries, this may then result in work restrictions and / or exclusion upon return as noted in the scenarios below.

All staff who travel to one of the Ebola affected countries (Guinea, Liberia and Sierra Leone) irrespective of the reason for travel (personal or work related) must contact the agency prior to leaving the UK and on return to the UK, prior to their return to work.

Existing staff who have visited Ebola affected countries - this will mainly apply to those who have visited affected countries for the purpose of charity and/or healthcare work.

If no healthcare work was undertaken whilst in one of the Ebola affected countries, and staff had no direct contact with a known or suspected Ebola, including attending a funeral, staff should:

  • Inform the agency prior to departure 
  • Monitor their health / temperature for 21 days from leaving the affected country
  • If the staff member becomes unwell with symptoms such as fever, chills, muscle aches, headache, nausea, vomiting, diarrhea, sore throat or rash within 21 days of coming back from Guinea, Liberia or Sierra Leone, they should stay at home and immediately telephone 111 or 999 and explain that they have recently visited West Africa. These services will initiate the appropriate care pathway 
  • They must keep in touch with the agency prior to return to work
  • Staff member will be able to return to work after 21 days

If healthcare work was undertaken abroad or the staff member had direct contact with an Ebola case e.g. routine medical / nursing care but wore appropriate protective clothing with no known breaches in the personal protective equipment (PPE), the staff member should:

  • Inform the agency prior to departure 
  • Check temperature twice daily for 21 days after return and report any raised temperature or other suspicious symptoms to the monitoring team at Public Health England (PHE)
  • Must provide Occupational Health with documentary evidence from their Voluntary Aid agency / affiliated health care institution who organised the overseas placement outlining the extent of their exposure and specific detail regarding the PPE used
  • Contact the agency prior to return to work
  • Staff member will be able to return to work after 21 days and monitoring completed

If healthcare work was undertaken abroad or the staff member had direct contact with an Ebola case and may have had unprotected exposure of skin or mucous membranes to potentially infectious blood or body fluids, including on clothing or bedding, for example:

  • Unprotected handling of clinical/lab specimens
  • Mucosal exposure to splashes
  • Needlestick injury
  • Kissing and / or sexual contact

The staff member should:

  • Inform the agency prior to departure 
  • Check temperature twice daily for 21 days after return and REPORT DAILY to the
  • Monitoring Team at Public Health England (PHE) even if the temperature is normal and the staff member is not experiencing any suspicious symptoms

Staff member will be able to return to work after 21 days and monitoring is completed.

For more information about the Ebola virus disease, see:

Government UK
NHS Choices: Ebola and Overview
Ebola virus disease: clinical management and guidance
Ebola virus disease: information for humanitarian aid workers


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Meeting Standards for Nursing & Care Agencies: New CQC Report

A24 Group nursing and care agencies are registered with the UK's Care Quality Commission. They are regularly inspected to ensure they meet the National Minimum Standards for nursing and domiciliary care agencies.

These external checks complement our own program of internal reviews and audits that help ensure all our nursing agencies are operating to the very highest levels of care. To find out more about the CQC's inspection of A24 Group, you can see the latest report here on the provision of care to people in their own homes - or visit the Care Quality Commission website.

The new report inspected service provision in the following key areas:

1. Care and welfare of people who use services
People should get safe and appropriate care that meets their needs and supports their rights.

2. Cooperating with other providers
People should get safe and coordinated care when they move between different services.

3. Requirements relating to workers
People should be cared for by staff who are properly qualified and able to do their job.

4. Staffing
There should be enough members of staff to keep people safe and meet their health and welfare needs.

5. Assessing and monitoring the quality of service provision
The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care.

6. Records
People’s personal records, including medical records, should be accurate and kept safe and confidential.

For more information: 

View our Contact Details

You can also visit our Facebook Page, follow us on Twitter or add us on Google+



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