Dear Agency Worker,

Important: posted/hand delivered timesheets - Easter and May 2020 bank holiday timesheets deadlines

Please take note of our updated, albeit temporary, policies regarding how COVID-19 will affect the submission and payment schedule of your timesheets, and how we send you your payslips.

The A24 Group is committed to mitigating any risks between all our members of staff, while still maintaining an efficient payment schedule to ensure as much as we can that you are still getting paid on time during this difficult period.

As advised by the government, we are enforcing a work from home policy for our payroll office, we foresee issues with posted timesheets and with hand delivered timesheets where we may not have the staff in the office to process physical timesheets - this will invariably delay payment for an indeterminate time period.

If you post timesheets, we would like to request you to email timesheets to us instead:

• Please scan clear copies of your timesheet and email them to wages@a24group.com before 12PM on Mondays.

• If the copies are not clear, we will contact you to ask you to re-scan and resend until we get clear copies.

• If we are unable to obtain clear copies, we will ask you to post in the timesheets to us as long as a full lock-down is not in place which would prevent you and us from leaving our homes.

Payslips

• If we normally post your payslips, we cannot guarantee continuity of this. Please therefore let us know your email address so we can continue to send you your payslips.

Please take note of the following timesheet submission deadlines and our phone call opening hours to ensure we can pay you promptly during the upcoming 2020 Good Friday, Easter Monday and May Bank Holiday periods.

Due to COVID-19 (as per above note) – PLEASE MAKE SURE THAT YOUR TIMESHEETS ARE EMAILED TO (wages@a24group.com)

Bank holiday deadlines - Good Friday and Easter Monday 2020

Bank Holiday Pay Period (Week ending) Deadline For T/S Submission To Ensure Payment On

Friday 05/04/2020 Midday Friday Thursday

10/04/2020 (shifts up to 02/04/20) 03/04/2020 09/04/2020

Monday 12/04/2020 Midday Thursday Friday

13/04/2020 (shifts up to 08/04/20) 09/04/2020 17/04/2020

Payroll queries - Phone line opening hours

Date Phone Line Opening Hours

Monday 6 April 2020 09:00-12:00

Tuesday 7 April 2020 CLOSED

Wednesday 8 April 2020 CLOSED AS NORMAL

Thursday 9 April 2020 09:00-12:00

Friday 10 April 2020 CLOSED

Monday 13 April 2020 CLOSED

Tuesday 14 April 2020 09:00-12:00

Wednesday 15 April 2020 CLOSED AS NORMAL

Thursday 16 April 2020 BACK TO NORMAL OPENING HOUR

Bank Holiday Deadlines - May 2020

Bank Holiday Pay Period (Week ending) Deadline For T/S Submission To Ensure Payment On

Friday 03/05/2020 Midday Friday Thursday

08/05/2020 (shifts up to 30/04/20) 01/05/2020 07/05/2020

Monday 24/05/2020 Midday Friday Friday

25/05/2020 (shifts up to 21/05/20) 22/05/2020 29/05/2020

Payroll queries - Phone line opening hours

Date Phone Line Opening Hours

Friday 1 May 2020 09:00-12:00

Monday 4 May 2020 09:00-12:00

Tuesday 5 May 2020 CLOSED

Wednesday 6 May 2020 CLOSED AS NORMAL

Thursday 7 May 2020 BACK TO NORMAL OPENING HOURS

Friday 8 May 2020 CLOSED

Friday 22 May 2020 09:00-12:00

Monday 25 May 2020 CLOSED

Tuesday 26 May 2020 09:00-15:00

Wednesday 27 May 2020 CLOSED AS NORMAL

Thursday 28 May 2020 BACK TO NORMAL OPENING HOURS

Sincere Regards,

The A24 Group Payroll Team