Support for Healthcare Staff During Unrest

Following recent unrest across the UK, and concerns raised by Wes Streeting, the Health Secretary, regarding racism in the NHS, we at A24Group recognise the additional stress our agency workers may be facing. 

Here is guidance and support

NHS England and the A24Group are reaching out to all bank and agency staff working within the NHS Workforce Alliance framework agreements, and beyond.

Together, we are supporting nursing and care staff fearful of racist attacks and are providing practical advice and resources.

We understand that these situations can be stressful, and your safety and wellbeing are paramount.

Your Wellbeing Matters: Support Available 

• NHS Shout Text Support: This confidential service allows you to text SHOUT to 85258 for 24/7 support from trained professionals. It's perfect if you've had a tough day, feel overwhelmed, or simply need someone to talk to. 

• NHS 111 - option 2: For those experiencing a mental health crisis, this 24/7 service offers immediate support and can connect you with local resources. 

• Free, Confidential Resources: Looking after yourself and getting timely support when needed is vital. This also improves patient care and work-life balance. A range of free, confidential resources are available for mental health and wellbeing needs. Visit the NHS support for staff page for more information and access to a free self-check tool.

Your Right to Refuse Treatment 

The Royal College of Nursing (RCN) has updated its guidance on withdrawing care, following comments from the Health Secretary. You can refuse or withdraw care if you face: 

• Physical violence or fear of violence 

• Discriminatory behaviour, including racism 

• Health and safety hazards 

• Situations outside your competence or training 

• Conscientious objections 

• Unlawful requests or breaches of the Nursing and Midwifery Council (NMC) Code 

Important Steps Before Refusing Treatment

• Discuss concerns with your manager verbally and in writing. 

• Follow workplace protocols and policies related to safety and safeguarding. 

• Consider relevant professional codes and duty of care. 

• Complete a risk assessment. 

• Consult with the patient and their family (if appropriate). 

• Document your decision clearly, including justifications. 

Possible Sanctions for Unjustified Refusal

Not following proper procedures for refusing care can lead to: 

• Disciplinary action, including dismissal. 

• Potential legal action from the patient. 

• Action from the Nursing and Midwifery Council (NMC). 

Your Rights as an Employee

The Employment Rights Act 1996 protects you from being penalised for leaving or refusing to work in situations of serious danger. 

Need More Help?

A24Group is committed to supporting your safety and wellbeing. If you have any concerns, please don't hesitate to contact us or the NHS for further guidance. 

Remember, your safety and well-being are essential. Don't hesitate to reach out for support.